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Evidence Guide: SIFFNL008B - Coordinate funeral operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFFNL008B - Coordinate funeral operations

What evidence can you provide to prove your understanding of each of the following citeria?

Coordinate and schedule funeral services.

  1. Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
  2. Identify resourcing requirements for individual funeral operations.
  3. Identify availability of resources by checking schedules and consulting with relevant personnel.
  4. Develop funeral schedules to accommodate funeral requirements and resource availability.
  5. Address any scheduling difficulties that may arise.
  6. Consult funeral arrangement staff to confirm funeral schedules according to workplace policies and procedures.
Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resourcing requirements for individual funeral operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify availability of resources by checking schedules and consulting with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop funeral schedules to accommodate funeral requirements and resource availability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any scheduling difficulties that may arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult funeral arrangement staff to confirm funeral schedules according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funeral staffing requirements.

  1. Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
  2. Inform staff members of rosters and schedules according to workplace policies and procedures.
  3. Address scheduling or availability difficulties identified by staff.
  4. Liaise with staff to identify specific operational resource requirements.
  5. Develop contingency plans to allow for unforeseen staffing issues and implement as required.
Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff members of rosters and schedules according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address scheduling or availability difficulties identified by staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with staff to identify specific operational resource requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to allow for unforeseen staffing issues and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funeral vehicle and equipment requirements.

  1. Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
  2. Inform staff members of vehicle and equipment schedules according to workplace policies and procedures.
  3. Oversee vehicle and equipment preparation according to workplace policies and procedures.
  4. Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.
Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff members of vehicle and equipment schedules according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee vehicle and equipment preparation according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to accurately interpret a schedule for a series of pre-determined funeral arrangements and coordinate operational details for multiple funerals that meet these requirements

ability to liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals

effect vive coordination and management of staff and resources demonstrating leadership and decision making skills

coordinating funeral operations on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate computers, communication technology and software programs to coordinate funeral operations

liaison with relevant personnel and monitoring of vehicle preparation

access to relevant documentation, such as staffing rosters and funeral schedules and rosters

access to funeral vehicle.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate:

identifying procedures and resources required to coordinate and schedule funeral services

coordinating funeral staff and vehicle and equipment requirements

consulting staff and liaising with funeral and external personnel to identify, organise and confirm operation schedule

written or verbal questioning to assess knowledge and understanding of relevant procedures regarding funeral arranging

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFFNL003A Arrange funerals.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

Required skills

communication skills, including clear and direct communication and active listening and questioning techniques to liaise with appropriate personnel, using language and concepts appropriate to cultural differences and using and interpreting non-verbal communication to display empathy, respect and courtesy to clients

organisational and self-management skills to complete required tasks according to client requirements and workplace policies and procedures and required timeframes

problem-solving skills to deal with contingencies when scheduling staff and using vehicles and equipment

teamwork skills to consult with staff and other funeral personnel to confirm schedules and identify and organise required resources

literacy and numeracy skills to interpret written documentation and instructions, check relevant documentation and develop funeral schedules

customer service skills, including ability to maintain confidentiality of client information.

Required knowledge

procedures for funeral operations

workplace policies and procedures regarding funeral operations

environmental impacts regarding funeral operations and minimal impact practices to reduce these

professional funeral services industry parameters in dealing with the deceased and the bereaved

social, religious and cultural differences and traditions.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Funeral staff may include:

funeral director

funeral arranger

transfer staff

transportation services

mortuary technician

embalmer

cemetery representatives

church or chapel coordinator.

Funeral requests and requirements may include:

time

date

location

viewings

transport requirements

special requirements

catering

audiovisual recording of funeral

music and visual presentations.

Relevant documentation may include:

funeral arranger's briefing notes

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

celebrant's instructions

embalming form and details

prearrangement costing details.

Resourcing requirements may include:

staff

transfer vehicles

hearses

motorcycles

transfer equipment

lifting equipment.

Relevant personnel may include:

clergy or celebrant

organist

choir

florist

caterer

printer

hospital or nursing home staff

stonemason

legal representative

embassy officials

support groups

government regulators

registrar of births, deaths and marriages

treating doctor

coroner.

Workplace policies and procedures may include:

OHS

manual handling

personal presentation, such as:

company uniform

business unit

morning suit

communication protocols

authorisations and responsibilities of staff

contingency procedures

quality assurance procedures

emergency procedures, including fire and accident procedures

security procedures

workplace practices in regard to environmental considerations

reporting requirements.